OVERVIEW
NetSuite – One Cloud Solution for Your Entire Business, Accessible Anytime & Anywhere
Used by 12,000+ organizations worldwide, NetSuite delivers accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Professional Services Automation (PSA) and Ecommerce—in a single, cloud-based, integrated business management software solution.
NetSuite Benefits
Real-time Information
Make better decisions by giving each employee real-time reporting and performance dashboards over the web.
One Business Solution
Use one powerful solution that’s quick to deploy, easy to use, and flexible enough to support all your business processes.
No IT Costs!
NetSuite is cloud-based, business management software with a 99.5% uptime guarantee meaning no IT costs for you!
Increase Collaboration
NetSuite provides portals that allow your customers, partners and vendors to collaborate with you over the web.
Download The Whitepaper: The Benefits of Running Your Entire Business on One System
NetSuite Features
Customer Relationship Management
• Marketing Automation
• Customer Support and Service
• Offline Sales Client
• Partner Relationship Management
Financials/ERP
• Accounts Receivable, Accounts Payable
• Advanced Financials
• Revenue Recognition
• Budgeting
• Multi-currency
• Order Management and Fulfillment
• Purchasing Inventory Management
• Drop Shipment/Special Order
• Integrated FedEx® Shipping Functionality
• Integrated UPS OnLine® Shipping Tools
• Standard, Customizable Reports
Ecommerce
• Front- and Back-Office Integration
• eBay Integration
• Credit Card Processing, PayPal
• Customer Acquisition
• Customer, Partner Self-Service
• Web Site Analytics
Employee Management & Productivity
• Group Calendaring and Collaboration
• Employee Records
• Expense Reporting, Purchase Requisitions
• Employee Self-Service
Download The Whitepaper: Hurwitz & Associates: The TCO of Cloud Computing
NETSUITE ERP
NetSuite ERP – The World’s #1 Cloud ERP Solution
NetSuite ERP is the world’s most deployed cloud ERP solution. It provides proven financial management and ERP that easily integrates with your broader sales and service processes.
NetSuite ERP takes your business beyond traditional accounting software, streamlining back-office processes and equips you with the visibility you need to make better faster decisions.
Key Features
• Accelerates the order-to cash process by 50%+
• Slashes the financial close with real-time reporting
• Strengthens procurement with approvals and vendor management
• Improves employee management through self-service
• Drives decision making with personalized dashboards
• Improves accountability and compliance with strong traceability
• Reduces IT costs and delivers automated ERP upgrades
• Elevates productivity with anytime, anywhere access
Financial Management
Proven financial management that includes general ledger, accounts receivable, accounts payable, fixed asset management, multi-currency management, revenue recognition, revenue management, financial reporting and much more.
Supply Chain & Inventory Management
NetSuite’s ERP solution provides complete manufacturing, warehouse and inventory management, while procurement automation streamlines purchasing and improves vendor management.
Order & Billing Management
NetSuite’s order and billing management fast tracks the order-to-cash process. NetSuite helps improve quote accuracy, speed invoicing and drives down order management and billing errors.
Shipping & Fulfillment
NetSuite’s ERP solution increases your shipping efficiency and lowers order fulfillment processing costs with complete integration with top shipping carriers including FedEx®, UPS and the USPS.
Revenue Recognition Management
NetSuite ERP provides comprehensive support for all key revenue recognition rules, automates calculation, and provides continual revenue recognition monitoring and reporting.
Financial Planning
NetSuite delivers collaborative budgeting, planning and “what-if” modeling capabilities, completely integrated with core financials to drive strategy, planning and execution.
Human Capital Management (HCM)
Streamline your human resource management processes, with employee time management, incentive compensation, expense reporting and payroll, all built into a 24×7 self-service portal.
Recurring Revenue Management
Comprehensive recurring revenue management functionality optimizes billing processes for subscription-based and maintenance-based revenue streams and helps drive renewals.
Financial Analytics & Reporting
Arm your finance team with real-time, role-based dashboards and summary to detail financial analytics, scorecards, and reporting to accelerate your financial close.
NETSUITE CRM+
NetSuite CRM+ – Redefining What to Expect from a CRM Solution
NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a single cloud CRM solution.
And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management, partner management and marketing effectiveness capabilities as standard.
Key Benefits
• Clear visibility into sales, service and marketing performance
• Streamlines quote-to-order processes
• Elevates productivity with a 360-degree view of your customers
• Improves sales performance through forecasting, upsell and commission management
• Drives collaboration with partners
• Increases customer service productivity and reduces case resolution times
• Manage multinational sales and services organizations, with Global CRM.
Sales Force Automation
Optimize sales processes with complete opportunity management, and get powerful tools to drive performance including sales forecasting, commission management, upsell management and more.
Customer Service Management
Drive service with complete case and escalation management, and accelerate service with knowledge base management, customer self-service and more.
Partner Relationship Management
Improve collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing.
Marketing Automation
Grow faster with almost unlimited customer segmentation and targeting capabilities, email marketing and true marketing program ROI analysis.
Mobile
Comprehensive support for mobile devices—iPhone, iPad, BlackBerry or Windows Mobile—ensures that your employees can access NetSuite when and where they need it.
CRM Analytics & Reporting
Fingertip access into sales, marketing and customer service information lets you measure and optimize performance—you even get back-office metrics for total business visibility.
NETSUITE ECOMMERCE
NetSuite Ecommerce – Optimize Selling on the Web and Streamline Your Web Operations
NetSuite Ecommerce provides the tools to drive growth in your ecommerce channel and streamline and automate your business operations.
NetSuite’s ecommerce solution gives you a single integrated business application to help you reach more potential customers, sell more products, efficiently and accurately fulfill orders, and drive customer satisfaction across multiple websites, channels and international regions.
Key Benefits
• Scale your business with a single, integrated business application that ties your business together across ecommerce, marketing, order management, inventory and accounting
• Merge your online and brick-and-mortar channels with a single system that manages your entire business in real time
• Deploy websites quickly and easily with NetSuite’s powerful site hosting and content management capabilities
• Manage one or more webstores and conduct commerce in different countries, languages , currencies and channels
• Gain a complete real-time view of your website activity, customer shopping activity and more
• Win more customers by building a webstore that gives them a full-featured, intuitive, “Amazon.com-like” experience
• Track the effectiveness of your marketing programs and create automated cross-sell and up-sell recommendations
• Improve customer satisfaction and expedite order processing with NetSuite’s extensive order and inventory management capabilities
• Serve your customers better by providing them with complete self-service.
Website Hosting & Content Management
Get a dynamic, database-driven website fully hosted by NetSuite, or improve your current site with NetSuite’s website content management and building features. NetSuite even enables you to manage multiple websites and to display sites in different languages.
Webstore & Shopping Cart
Create a full-featured webstore that provides customers with an intuitive online shopping experience. NetSuite makes it easier for customers to do business with you by supporting a wide range of payment methods, including credits cards, PayPal Checkout, Google Checkout and more. Do business across multiple currencies, webstores and channels (such as eBay). Allow your customers and partners to track their orders easily through self-service portals.
Order Management
NetSuite drives your business efficiency by streamlining the complete order-to-ship process. From ordering and billing, inventory management through to shipping and fulfillment, NetSuite enables you to get your products to your customers quickly, efficiently and accurately. With NetSuite, you’ll maximize your organization’s productivity and customer satisfaction.
Customer Self Service
Deliver 24/7 global customer self-service to maximize customer satisfaction and drive down costs. With NetSuite, your customers can log in and view orders along with shipping status, as well as request returns, repeat past orders, view quotes and make payments. Integrated customer support functionality enables customers to submit support issues to you, and view every support response.
Web Marketing
NetSuite Ecommerce has built-in marketing functionality to help you attract new customers and retain existing ones, thus increasing your revenue. Promotional URLs, coupons and cross-selling are just a few of the tools you can use to maximize the effectiveness of your marketing programs.
B2B Ecommerce
NetSuite Ecommerce provides the process, product, pricing, and billing capabilities needed for business-to-business (B2B) ecommerce transactions and relationships. In addition to the ability to host and build high-quality websites, online forms and web stores, NetSuite streamlines processes across your business.
B2C Ecommerce
Get everything you need to build traffic to your website, and convert and retain customers. Maximize your reach with powerful search engine optimization (SEO), analytics and email marketing. Drive conversion with product, pricing, promotion and payment management, and even easily sell through channels such as eBay. Retain customers with customer self-service. Increase both efficiency and customer satisfaction by completely integrating every step, from order to fulfillment, with NetSuite.
Ecommerce Analytics
NetSuite Ecommerce analytics provides you with a complete real-time view of your website activity, customer shopping activity and more. You get built-in site analytics and reporting features that enable one-to-one and aggregate analysis of visitors’ browsing and shopping habits, and the performance of your online marketing efforts. Your executive team can even monitor ecommerce performance together with broader financial and operational business measures.
NETSUITE ONEWORLD
NetSuite OneWorld – Global Business Management in the Cloud
NetSuite OneWorld is the world’s most-deployed cloud ERP solution for global businesses. Manage multiple subsidiaries, business units and legal entities all from a single cloud-based ERP system to accelerate financial consolidation and visibility, while seamlessly handling different currencies, taxation rules and reporting requirements.
Key Benefits
• Instant visibility from corporate to subsidiary
• Real-time financial and operational consolidation
• Multi-currency, multi-tax, multinational intelligence
• Flexible customization to meet the needs of every subsidiary
• Rapid, cost-effective deployment to every business unit and geo.
Global ERP
Manage your back-office operations globally and locally with multi-currency, real-time financial consolidation that ensures consistent, compliant management across your organisation.
Global CRM
Get visibility into every aspect of your multinational sales organization, even with multiple languages and currencies—including quotas, forecasts and campaigns.
Global Ecommerce
Conduct ecommerce around the globe with multi-language, multi-currency, multi-country and multi-brand webstores that all can be run and managed from a single NetSuite system.
Global Services Resource Planning (SRP)
With NetSuite OneWorld SRP, give your global services business end-to-end, real-time visibility from the corporate level to individual projects level paired with global financials, resource optimization and services management capabilities.
Global Business Intelligence
Make better, faster decisions worldwide with NetSuite OneWorld’s real-time reporting from corporate to subsidiary to detail, and enterprise-wide key performance indicators.
NETSUITE OPENAIR
NetSuite OpenAir – The World’s #1 Professional Services Automation Software
NetSuite OpenAir software is the world’s #1 cloud professional services automation (PSA) solution, providing project-based businesses with powerful project management, resource management, project accounting and timesheet and expenses management capabilities.
NetSuite drives down bench time, elevates on-time project delivery, improves invoicing accuracy, streamlines revenue recognition and increases services visibility.
Key Benefits
• Delivers real-time visibility into your services organization’s performance and profitability
• Improves on-time project delivery and drives project success rates
• Increases resource utilization with advanced resource management functionality
• Equips your services team with mobile access to time and expense management
• Reduces hardware maintenance costs and upgrade hassles with cloud-based delivery.
Project Management
NetSuite OpenAir’s PSA software provides web-based project management capabilities that enable you to improve on-time project delivery and project profitability by making it easy to manage, update and report on project status from anywhere at any time.
Resource Management
NetSuite OpenAir helps increase resource utilization by enabling the deployment of resources to projects according to project needs, employee skills, experience and availability, all based on real-time project timelines.
Project Accounting
Flexible project accounting ensures projects are on-budget. NetSuite OpenAir’s billing engine ensures clients are billed accurately and on time, while sophisticated revenue recognition functionality supports strong financial management.
Timesheet Management
NetSuite OpenAir delivers self-service and mobile timesheet submission paired with easy-to-configure organizational approval processes, and enables you to easily track time by project, phase, task and more.
Expense Management
NetSuite OpenAir powers employee productivity by enabling them to submit expenses from anywhere, via web or mobile device—even by taking a snapshot of a receipt using their iPhone.
Professional Services Dashboards & Reporting
NetSuite OpenAir provides dashboards and reporting that give every manager personalized access to key metrics such as resource utilization, profit margin and project budget vs. actual.
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