ISM Online Assistance
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Also known as Desktop Streaming, this technology allows you to create safe, temporary connection between your computer and your contact at ISM.
Your will be directed to connect with a Specific Representative Number once you click the link below. If you are not in contact with one of ISM’s support staff, please call 877.496.5350 before clicking the link to ensure the appropriate team member is standing by for your request.
Connect with your Support Representative
You will be asked to download and execute a small component which will create the link between the computers. You can end the session at any time, and once you do the piece you downloaded is no longer available to any programs.
Your representative may ask to share your screen. This allows us to see your screen and move your mouse, as if we were sitting at your workstation. You can end this at any time.