We understand that dedicated, ongoing support is essential to helping you maximize your investment in our solutions.  Our Technical Support team represents an extensive background in the software solutions ISM provides.

All phone support requests are managed through our secure User Support System.  Support requests are fielded via telephone, E-mail or the support site, and then a ticket is created with a tracking number.  The ticket is owned by a Support Consultant.  Clients are notified via email whenever an updated message is posted to the ticket.  Overseeing this process is our Phone Support Manager, who manages the day-to-day ticket flow to ensure that our client’s issues are being addressed to the best of our ability.

All onsite support requests are managed by the consultant directly or through our account manager at each business location.  Account manager is always available to field support requests should the Support Consultant be onsite or engaged with a client.

Your business and your customers cannot be put on hold.  Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics.  With a high level of commitment to provide quality support and meticulous attention to all client issues-regardless of company size-our team has a reputation for consistently going the extra mile to serve our customers.

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